Get help
Questions go to support by email; incidents go to the incident line, which pages Context’s on-call engineer.
Contact support
| Route | Use it for | Priority |
|---|---|---|
| support@context.ai | Questions, requests and issues | 3 and 4 |
| The incident line in your support agreement | Incidents; pages Context’s on-call engineer | 1 and 2 |
What each priority means, and the response and resolution times, are on SLAs and priorities.
Named contacts
| Contact | Named by |
|---|---|
| Context support lead | Context |
| Context engineering escalation | Context |
| Your internal owner | Your organization |
| Your team champions (first line) | Your organization |
Context names its contacts in the support agreement.