Knowledge contains core business information that may not be included in large language model training data. You should attach these knowledge items to specific workloads when you want to run something and need additional context that could be helpful for completing the task.
Workflows are end-to-end processes that people will execute from start to finish. For example, creating a document based on certain inputs, following a standardized review process, or completing a multi-step analysis procedure.
Categories are standard organizational tags that allow you to sort and group content together. They provide a way to organize and find related items across your knowledge base and workflows.Note: Categories for knowledge are coming soon. They currently only exist for rulesets at the moment.